Question 1

What are the shipping options available?

Accepted Answer

We offer standard and express shipping options for all orders. Standard shipping usually takes 3-5 business days, while express shipping delivers within 1-2 business days.

Question 2

How does shipping work for pre-orders?

Accepted Answer

Shipping for pre-orders is processed once the item becomes available. The estimated shipping date for pre-ordered items is mentioned on the product page. Once the item is in stock, it will be shipped using the selected shipping method.

Question 3

Do you accept custom orders?

Accepted Answer

Yes, we do accept custom orders. Please contact our customer support team to discuss your specific requirements and we will do our best to accommodate your needs.

Question 4

How can I cancel my order?

Accepted Answer

To cancel your order, please contact our customer support team with your order details. They will assist you in the cancellation process and provide any necessary information.

Question 5

How can I initiate a return?

Accepted Answer

Our return policy allows customers to return items within 30 days of purchase for a full refund. Please contact customer service with your order details and the reason for the return.

For damaged items please include pictures of the package and the damaged item.

FAQ